Breakout Session Tracks


Kick off Sunday afternoon by networking with your industry peers. Share product best practices and build your personal community. You’ll also be able to pre-book meetings with your customer success team and set up strategy meetings with product management leaders throughout the event.


Experience the latest product innovations that you can bring back to your organization in this hands-on environment designed to allow to you direct access to our user experience and design teams. Then, celebrate your successful software deployments at our Customer Appreciation party on Monday evening.


Get one-on-one access to product experts. Our consultants, support and engineering teams will help you get the most out of your deployments. Attend in-depth sessions to gain greater insight on building surveying, capital planning, engineering information management, IoT remote monitoring, lease administration and accounting, maintenance management, space planning and scheduling, and more.

Please note: these sessions are subject to change.


Education Industry Overview and Product Roadmaps    
Join us for a detailed review of what we have accomplished with our FAMIS and EMS development roadmaps. We will also discuss plans for the coming year as we continue to develop customer-requested enhancements into our solutions. You'll hear from your peers to learn best practices in both EMS and FAMIS, as well as discover integration opportunities between your maintenance and classroom/event scheduling systems that can help you improve customer satisfaction and make your technicians more productive.

Exploring Data to Reduce Your Real Estate Footprint
Adapt the physical workplace to meet the needs of your workforce. Find out how you can save your company thousands by introducing remote and hybrid workspaces. Let’s take a dive into the data that will help reduce how much you’re spending on real estate.

Customizing Platform Services in EMS
Many customers are getting the most out of EMS by developing their own custom applications, mobile apps, and integrations.  Join us to hear more about how these customers are using EMS Platform Services to support multiple end points and custom user experiences within their organizations.

Using Comments, Reminders and User Defined Fields
Discover the often underutilized comment, reminder and user defined field options in EMS. Learn how to address and simplify situations such as capturing and communicating additional reservation information, informing customers of due dates, following up on internal tasks and providing customer alerts to your fellow EMS users. Current comment and reminder users are encouraged to attend and share examples of what has worked particularly well within their organization.

Keeping the Academic Room Schedule Up-to-Date
You've published your term, but now the changes come rolling in. Learn how to keep the courses in EMS from your Student Information System (SIS) up-to-date. Analyze some of the most efficient ways to keep EMS in sync with your SIS, determine what approach (manual versus automatic) makes sense for you and what features are available to keep you informed.

The Dashboard
The user-configurable dashboard is an all-in-one view of your reminders, tentative reservation follow-ups, web requests, waitlist maintenance tasks and other notifications.  This session will review how to use the dashboard, demonstrating simple methods for managing all your scheduling tasks, accessing notifications and even generating “on-the-fly” metrics and reporting. 

Managing Services & Using Service States
Ever wish that your service providers had a “status” of their own? This session offers an introduction to configuring service states, how service states can be used to accomplish the service 'status' and how the Manage Services browser assists in reviewing and updating those states. From marking deliveries as completed to marking requests as reviewed, empower your service providers to keep better track of their operation.

Consolidation Time: Merging Multiple EMS Databases
Does your organization own multiple instances of EMS Software? You're not alone. Many de-centralized EMS customers began using the platform in discrete departments or buildings and saw adoption over time from additional groups with their own purposes and databases. Eventually, when there is a push to centralize scheduling information and reduce overall operational costs and activity, it's time to talk database consolidation. In this session, we'll discuss best practices for merging your EMS databases and present a case study by Rachel Bolden of the University of South Alabama on how they worked through merging their many EMS databases.

Completing Common Tasks More Quickly: Power Tools
There are over a dozen tools in the EMS Reservation Navigator to help with the day-to-day maintenance of your events and meetings. Whether you need to copy an entire event, move a set of bookings, rapidly edit attendance counts or apply a discount to an entire reservation, this session will review the common utilities that can save you time.

Managing Your Complex Space Operation: The Most Common Reports
Of the many reports available in EMS, this workshop will identify and review the most applicable reports for operational use. Receive tips on the best use of options, memorization and how to analyze the data presented.

Optimization: Increasing Efficiency in the Room Scheduling Process
Prioritize what's most important to your organization by looking at enrollment, length, instructor importance, and more about classes. Utilize optimization to help break-up rolled term data for the future of your class scheduling.

Moving From Spreadsheets to an Online Academic Schedule Build Process
Are you currently drowning in a sea of spreadsheets or emails with course changes? Streamline the process by incorporating the use of define and edit modes into your planning cycle. Review the collection and reporting options that can make these updates more manageable and help you keep your sanity during your course scheduling process.

So Many System Parameters, So Little Time!
Have you ever explored the full list of system parameters availablle within the EMS Desktop Client? Where should you begin? We'll make it easy for you by pointing out the most powerful - and the most overlooked - system parameters within the applicaiton. What you discover in this session may just change the very way you use EMS!

Automated Reports: Increasing Staff Awareness & Accuracy
EMS includes more than 100+ reports of information ranging from event lists, setup details and more. Why limit these reports strictly to your Desktop Client users when you can maximize accuracy and information sharing by scheduling the reports for delivery to your security teams, service providers and more. Let's review the popular use cases for the EMS automated report service and take a peek into how to set it up within your organization.

Beyond Confirming Details: Using the Confirmation Report as a Communication Tool
Communicating the details of a confirmed reservation is an essential function of a scheduler or site administrator. Learn how versatile the Confirmation Report can be when used for proposals, event confirmations, to confirm cancellations and more. When combined with the CRM module for contracts, it can make your operation even more efficient. Take a tour of the many ways that your peers are using the Confirmation function in order to increase communication and decrease administrative workload.

Configuration Tips: The EMS Web App
Taking event requests online can be a key to streamlining your operation and may be easier than you think. There are, however, many factors that must be considered before you can successfully implement online scheduling. Learn the questions to ask yourself when implementing online scheduling and evaluate the advantages of various types of request forms to determine which type is right for you.

Introducing the EMS G Suite Integration
Using the EMS G Suite Integration, users can view attendee availability based on the free/busy status on their colleagues' Google Calendars, compare attendee availability alongside space availability, and add bookings directly to host and attendee Google Calendars. This session will include a demo and the new EMS for Google Calendar extension that allows users to book rooms in EMS directly from Google Calendar's web interface.

Automating Communication to Your Users
Let EMS work harder so you don't have to with group notifications. In this session, learn how to use Group Notification Rules to send meeting reminders, surveys, invoices, parking/construction notices, service order reminders and more!

Configuring EMS for Catering
Plan on this configuration overview session if you are considering using – or have recently started using – EMS to manage your organization’s catering resources. Topics will include configuration of categories/resources, utilizing selections and production items within your menu, and considerations for configuring the EMS web application.

Getting Started with Outlook and Exchange Integration: The Basics
Microsoft Outlook is a great tool for email and personal scheduling, but what if it could also be used in conjunction with room scheduling? The EMS for Outlook add-in and Exchange integration enhances Outlook’s already familiar interface with powerful room scheduling capabilities. See if EMS for Outlook is a fit for your organization especially after its recent facelift!

Managing Complex Requests: Simplifying the End User Experience
The key to getting your users to make requests online rather than call or email you is to ensure that it is as simple as possible. Simplicity can be challenging when you are managing complex space with a long list of business rules. We will review tips on simplifying your request form while honoring the necessary rules. Have you reviewed your request form from the user's point of view lately? It may be more complicated than you think...let's change that!

Popular Academic Reports, Saved Searches and Querie
How are classrooms being utilized? Which departments are violating prime time agreements? What are the semester-to-semester (or year-to-year) trends in scheduling? Come see the best practices for running and understanding academic reporting in EMS.

Configuration Tips: Categories and Resources
Learn about the various Category types available in EMS and their real-world scheduling applications. Resources, service orders, override description resources, and configuration suggestions will also be covered. Participants who currently use categories and resources are encouraged to attend and share information on what has worked particularly well within their organization.

Configuration Tips: Pricing Plans and Rate Schedules
Understanding and accurately defining your EMS core data is central to effective software performance. This session will provide an overview of basic pricing/billing-related configuration including rate schedules, pricing plans, pricing calculations and more. It’s the perfect introduction session for those interested in learning how to start configuration of their EMS system and a potential opportunity for long-standing users to explore further functionality options.

Adopting EMS Kiosk 2.0
Are your users asking for ways to quickly search for and book an available workspace? If self-service spaces and hoteling are a part of your organizational strategy, then the EMS Kiosk App is just the ticket. Join us in this product session where we will discuss the Kiosk App and how kiosks play a role in workplace productivity and brand differentiation. We’ll highlight best practices for the app and help you determine how Kiosk may help your organization find space faster!

EMS Access Points: Give Your Everyday Users the Flexibility They Need
EMS for Microsoft Outlook, EMS Web App with Exchange or G Suite, EMS Mobile App, EMS Kiosk App, EMS Room Sign App. EMS offers points of access that give your end users the flexibility that they need, whether that's making complex reservations from the desktop, making reservations on the go, or starting and ending meetings right on location at the room. Join us for a quick overview of all the EMS points of access and which use cases are most appropriate for each.

Working with Self-Service and Managed Video Conferencing
Meetings that require video conferencing (VC) are beginning to dominate large organizations. With EMS, users can book VC as a managed request or a self-service workflow via our Skype for Business and EMS for Microsoft Exchange. Join us to see how organizations can enable these hybrid meetings to reduce administrative overhead, improve VC booking efficiency and improve user satisfaction.

Preparing a Migration to Cloud Services for EMS
Ready to hang up hardware and software maintenance? Join this session to understand the Cloud Services for EMS offering, factors for consideration and benefits of migrating to managed services from EMS.

Reporting on your Service Operation
Review the most critical reports and saved searches that are used to manage and analyze your service operation. From ensuring that deliveries are made on time to analyzing the frequency with which a particular piece of equipment is used in order to determine replacement timeline, take this opportunity to hear about successful strategies and best practices for your service teams.

Using Floor Plans in EMS
We all love list view and grid view, but have you tried floor map view? With the optional EMS Floor Plan module, you can upload maps and floor plans into EMS and indicate available meeting and event spaces.  When customers view or request rooms from the EMS Web Application, they can choose to see room locations and availability displayed on a floor plan and book a space directly from that image.

Implementing EMS for Microsoft Exchange and One Touch VC
EMS for Microsoft Exchange can simplify the end user's experience when securing a space for their meeting and scheduling a video conference (VC) to connect with peers in other locations. This session will take a closer look at how customers can connect EMS to Exchange resources and simplify the self-service video conferencing experience associated with existing VC solutions (e.g., Skype, BlueJeans, Cisco).

EMS Platform Services - Consuming the APIs and Customer Showcase
Platform Services is the new middle-tier component that provides a modern, scalable way (RESTful APIs) for partners and customers to integrate with the EMS Platform. This session is designed for more advanced organizations who want to learn about the technical aspects of how to deploy Platform Services. We will explore how to set up EMS Platform Services and provide a case study from Jon Ingersoll of the Yale School of Management.

7 Best Practices When Implementing Effective Office Hoteling
Hoteling and hot desking have become a controversial topic as organizations continue to move toward flexible workspaces. After you’ve determined whether office hoteling is right for your company, it’s imperative to ensure that your new office strategy serves the needs of your employees. Ensure it's a positive change. Join us to learn the critical best practices you can’t ignore when implementing office hoteling and find out how flexible desk space can contribute to increased collaboration and lower real estate expenses.

Implementing Walk-Up Reservations to Improve Space Utilization
When tasked with improving space utilization, you need the ability to offer greater knowledge and control of your space, while also giving your people flexible options for managing their bookings on-the-fly. With tools such as EMS Room Sign App, EMS Kiosk App and EMS Mobile App, you can meet your users where they are, allowing you to employ business rules to ensure space is prioritized for people ready to use it. This session will review these options, explore the most effective ways to leverage EMS and review reports that shed light on utilization trends within your operation.

Using Room Sign App in the Enterprise
If you want to make it easier for your corporate users to view room availability and schedule rooms on-the-fly, then this session is for you. Join us to learn about the EMS Room Sign App. We will discuss how room signs play a role in workplace productivity and brand differentiation in the context of a live demo. We will also cover best practices, digital signage options, customer examples.

Using Room Sign App in Higher Education
If you want to make it easier for your users to view room availability and schedule rooms on-the-fly, then this session is for you. Join us to learn about the EMS Room Sign App. We will discuss how room signs play a role in workplace productivity and brand differentiation in the context of a live demo. We will also cover best practices, digital signage options and enhancements on the long-term Room Sign App product roadmap. Also, Jeffrey Campbell of Yale University will discuss the room signage process they went through to marshal support internally, evaluate devices based on current and future needs and create a process for driving future adoption.

Using EMS to Successfully Centralize Events on Campus
What happens when an organization does not have a centralized Events Department? We will demonstrate the process of making a decentralized organization function effectively in EMS. Attendees will also learn how to achieve success through advanced use of Resources, Categories and States, where Event Coordinators and FMS sub-service departments are up to date on the status of each event at all times.

Panel Discussion on Catering
Join us for an open, moderated panel discussion on best practices around using EMS to manage your catering operation. We'll cover real world cases from those who are just starting with catering in EMS to seasoned pros. You'll learn more about implementing and optimizing catering operations in EMS and be able to add your own expereinces to the discussion.

Building A Collaborative Culture for Campus-wide Scheduling
Collaborate for Success! Discover how an effective Event Management office brought its campus together by creating a team approach to deal with the multitude of scheduling issues on campus. With over 50 scheduling entities throughout campus, building a collaborative culture provided the basis for EMS to become the official campus scheduling software. Participants will learn how an Event Scheduling Timeline streamlines the reservation process and shows how event categories determine scheduling priority. 

Using Effective Change Management for Implementation
Change is common in organizations, whether as a result of external influences such as funding and regulation, or from internal forces, like instructional initiatives or population or employment changes. Make sure you're utilizing the correct processes and procedures when implementing new software to ensure sustainable change management.

How Universities Are Using EMS to Become a One Stop Shop for Their Campus Customers
Universities have multiple departments that can take advantage of EMS, from transportation and catering all the way to custodial and event planning. Learn how two customers are using EMS to integrate and streamline their processes - saving them time, money and resources.

Thought leadership: Adding a Service Provider Operation to EMS
Are you considering expanding the footprint of your operation within EMS to include the management of services and resources? These expansions commonly include AV equipment, IT equipment, facilities set-ups/furniture or food service. This introductory session will explore a day-in-the-life of these operations, highlighting the benefits of managing these operations within EMS and sharing configuration and workflow design tips for initial implementation.

Panel Discussion on the Optimizer
Automating the assignment of courses into rooms can lead to a more efficient process. Automation reduces the amount of time needed to schedule while increasing seat fill and room utilization. This customer panel will discuss best practices to execute this process accurately.

Best Practices on How to Train on EMS
Learn best practices for how to provide a clearly defined process for keeping your team up to date inside EMS. In this session, we'll cover when to provide training, what types of training to provide and more.

IT Considerations for Managing Multiple Display Sizes in the Smart Workplace and Campus
The latest Internet-of-Things trend is requiring enterprise IT teams to make a fine distinction between consumer-grade vs. professional-grade technologies. In this session, we explore key success factors around professional-grade all-in-one smart signboards ranging from 10-inch to 37-inch in different form factors, such as stretch displays, in the context of actual deployments. In addition, we look into device management and intelligence functionalities that drastically improve maintainability and reduce downtime across multi-location projects. Technologies discussed in this session are certified and optimized to work with the EMS platform.

To Check-In or Not Check-In: How Deploying Check-in Can Benefit Your Organization
Is a booked desk or classroom the same as an occupied desk or classroom? Spend some time evaluating how allowing and tracking check-in from various end points (Web App, Kiosk, Mobile and Room Sign) can improve your space utilization and enhance your space management experience.

Unique Use Cases
Learn from Heather Cochran from University of Vermont on how they're using EMS in their transportation department to manage parking.

EMS Roadmap Highlights
We will discuss the EMS Roadmap priorities and outline upcoming product plans.

Using EMS Schedules to Save Energy
Did you know that you can use your EMS schedules to control HVAC in your buildings? You can if you integrate EMS to your HVAC controls using Events2HVAC. Facilities using Events2HVAC report cutting energy use 20-40% and saving 50-75 cents per square foot annually when switching from daily building schedules. Events2HVAC software pulls room schedules from EMS, adds pre-start times to make sure rooms are comfortable when events begin, and sends commands to HVAC controls for each individual event. When rooms are not scheduled for use in EMS, HVAC equipment automatically returns to “unoccupied” settings. In this presentation, Tonya Russell from Streamside Solutions will provide an overview of how Events2HVAC works with EMS and share typical energy savings results.

Occupancy Sensor Integration
With the emergence of the "Internet of Things" and "smart" building technologies, motion sensors that were conventionally used to control lights and security systems are now capable of collecting and transmitting real-time occupancy data over a network. Integrating that sensor data with the EMS scheduling platform can drive a number of beneficial use cases that improve your facility utilization, the accuracy of your data, and support shared workspace initiatives. The session will review some examples of IoT sensor solutions on the market, the specifics of integrating with EMS, and how customers use the integration in their facilities.


Education Industry Overview and Product Roadmaps    
Join us for a detailed review of what we have accomplished with our FAMIS and EMS development roadmaps. We will also discuss plans for the coming year as we continue to develop customer-requested enhancements into our solutions. You'll hear from your peers to learn best practices in both EMS and FAMIS, as well as discover integration opportunities between your maintenance and classroom/event scheduling systems that can help you improve customer satisfaction and make your technicians more productive. 

Roundtable Discussion: Discover the Value of FAMIS
With new features and functionality being added monthly, it's important to keep up to date on how FAMIS can increase efficiency on your team. Join us to discover some behind-the-scenes tips and tricks to help ensure you're getting the most value out of your FAMIS software. 

FAMIS Utility Management to Reduce Costs    
Our FAMIS Utility Management tool tracks consumption and associated costs for any measurable utility. Join us to find out how users can access reporting to reduce their overall utility cost by 5% or more, based on usage and cost trends from month-to-month and year-to-year tracking.

Reporting and Analytics for Education, Public Sector and CRE
We've been focused on making data pulling faster and easier. Join us to explore the new ways your team can access data from your CMMS and learn innovative ways you can use these reports to increase your organizational efficiency. We'll show you how to utilize Excel and Pivot tables, and provide an overview and demonstration of new capabilities in Accruent Analytics. 

Integrating Your Workplace Management System with Your Financial System    
In this session, we will have technology and customer examples of integrations that have been deployed this year at customer sites by our AppTree and InCAD partners. InCAD will be showcasing the development they have done with UConn Health Center and AppTree will be showcasing the array of integrations that they worked on with the University of North Florida.

Mobilizing Your Workforce    
Streamline your maintenance processes and improve accuracy by putting better field tools in your technicians' hands. Discover AppTree's tech-friendly mobile app and learn how FAMIS Cloud customers are creating, updating and completing work orders from mobile devices all over campus, both online and off.

Hear from Lori Cram and Terry Holm from Anoka County to learn how they have continued to grow with the FAMIS software and expand within their organization after implementation.

Leveraging VFA and FAMIS Data for Funding
Join Chris Jones from the County of Fresno, California, as he discusses how his team has utilized VFA and FAMIS in order to demonstrate real-world comparisons when asking for funding.

FAMIS Roadmap Highlights
We will discuss the FAMIS Roadmap priorities and outline some upcoming product plans. We'll review feedback from our FAMIS Customer Advisory Board and your feedback on priorities and product direction.



In-Application Reporting and Analytics for Education and Corporate Real Estate     
We've been focused on making data pulling faster and easier. Join us to explore the new ways your team can access data from your CMMS and learn innovative ways you can use these reports to increase your organizational efficiency. We'll show you how to utilize Excel and Pivot tables, and provide an overview and demonstration of new capabilities in Accruent Analytics. 

Integrating Your Workplace Management System with Your Financial System    
Fine tune the way you manage your finances when you integrate your CMMS with your existing financial system. Discover reports that will save you time, resources and money.

Mobilizing Your Workforce    
Streamline your maintenance processes and improve accuracy by putting better field tools into your technicians' hands. Discover AppTree's tech-friendly mobile app and learn how customers are creating, updating and completing work orders from mobile devices for their campus or business, both online and off.


What's New in Lucernex?
In this session, our product experts will walk you through the new features and functionality in Lucernex and demonstrate how they are used.

Panel Discussion: Top Real Estate Challenges    
In this panel discussion, we will discuss the top real estate challenges facing the industry, including initiatives and innovations, customer experience, supply chain and more.

Roundtable Discussion: The Good, the Bad and the Ugly of FASB Adoption    
This roundtable discussion will give you the opportunity to learn from Lucernex product experts and your peers. Discussion topics include: what retailers have done or are doing for FASB compliance, key learnings and what’s next.

Landlord/Sub-Lease Functionality and Best Practices    
Hear from Michael Hammerslag and Mary Beth Lamoree from The Home Depot on how they use the landlord/sub-lease functionality and what they’ve learned.

Rethinking Your Store in the E-Commerce Age    
Stores need to do more than they did five years ago. They need to be experiential, modern and a point of distribution, from supply chain to order online and pick-up to home-shipping. Find out how retailers like Bridgestone are going about planning and executing this dramatic shift with Mackenzie Frazier and Caleb Smith.

Introduction to Intalytics and New Offerings in Market Planning    
Find out how Intalytics custom analytics are becoming the to answer the "where" question for real estate and how marketing anlytics are becoming the answer to "who."

Roundtable Discussion: Deep Dive into Lucernex Project Management
This roundtable discussion will give you the opportunity to learn from Lucernex product experts and your peers on brand management, capital improvement, and bid management.

Roundtable Discussion: Best Workflow Applications    
This roundtable discussion will give you the opportunity to learn from Lucernex product experts and your peers on workflows such as lease negotiations, managing renewals and more.

Maximizing Your Lucernex Investment    
In this session, our Lucernex experts will show you how to leverage some of the more advanced capabilities.

How Lucernex is Solving Business Challenges    
Hear from fellow Lucernex customers on how Lx has impacted their business as they share some of the unique ways they're using Lucernex to solve their business challenges.

Roundtable Discussion: Creating an Experience for Your Customers and Employees    
In this expert-led round table, our retail and corporate real estate customers will share how they are innovating and driving value for their customers and their employees in 2019 and 2020. 

Retail Industry Overview & Product Roadmap    
In this product state of the union, Accruent Retail experts will discuss industry trends and present a review of our retail solutions, including what's new and what's planned in the coming year. You'll also hear from your peers to learn best practices.

Maintenance Connection

How to Best Use Application Programmable Interface (API)
Learn about common applications, how to plan for an API project, and best practices for API implementations.

Effective Utilization of Access Groups
Learn best practices around using access groups and how they relate to processing work orders.

Basics of Reporting Overview 1
This session will discuss the different types of reports available, the basic building blocks of a report, and where reports are located within the system.

Basic of Reporting Overview 2
Learn different methods for running reports and best practices for defining report criteria to receive desired results

Advanced Reporting: Report Setup and Summary Reports
This session will highlight two advanced reporting options: smart actions and custom group headers. Gain advanced reporting knowledge of Summary Reports which can be used to display aggregations of data such as sums, averages, and counts.

Overview of Preventive Maintenance Best Practices
Featuring best practices for PMs, this session covers how to use Attachments, create a multiple Asset PM with Multiple Procedures, create a PM with follow‐up PMs, create a Project Phase PM and how to best manage PM schedules.

Tracking Time and Cost on Work Orders
Learn how to incorporate labor and materials into work orders including estimates and actuals, tools, and other costs and Tools.

Parts Management Through MC Express
Learn how to create and edit Part records in MC Express, navigate the Part lists and filtering options, the different Part pages, as well as unique Part features.

Overview of Work Order Management Best Practices
Learn the best practices related to 5 keys areas of Work Order management including workflow for new Work Orders, using Parts and Estimates, routing using Shops and Shifts, Complete/Close preferences, and schedule planning.

Creating PM Schedules
Learn how to create preventive maintenance schedules and see examples of PMs with different procedure intervals, linking procedure tasks, and automation.

Managing KPIs and Dashboards
Explore Dashboard functionality and learn about more advanced features of key performance indicators like sharing and cloning.

Work Order Management Tools
Learn how to make the most of work order management tools with this in-depth look at the actions available to interact with work orders such as controls/filters, labor calendars, and status history.

Manufacturing CMMS Best Practices
Come take part in an active discussion around CMMS best practices within the manufacturing industry.

Purchase Order Creation and Approval
This session covers best practices for purchase order creation including manual and auto‐generated options.

Understanding How Integrated Solutions Improve Business Performance
Companies today are challenged with stand-alone systems and departmental data silos that prevent them from maximizing their return on investment for many systems and software solutions. Software integration can facilitate data sharing that enables a single source of truth to eliminates silos. Kyler Keel from Encore Wire will share his insight on how you can gain the upper hand by integrating a variety of solutions to improve your overall business performance.

Solving the Unplanned Downtime Challenge    
According to a recent study by the Aberdeen Group, unplanned downtime costs industrial manufacturers an estimated $50 billion each year. Ranging from an estimated $10,000 to $250,000 per hour for industrial plants - the cost can be devastating. Unplanned downtime has always been one of the biggest challenges for manufacturing maintenance organizations. In this session, you'll hear from Jennifer Gahagan of Southwest Airlines and learn how to form maintenance programs based on good data collection and analysis, as well as develop a proactive maintenance mindset that can substantially reduce unexpected outages and save your company millions of dollars.

Using Reporting and Analytics to Drive Manufacturing Improvements    
To be competitive in today's market, companies need to make quick, well-informed decisions. Reporting and analytics deliver the right information to the right individuals in the proper format at the appropriate time, and drive manufacturing improvements. Deb Fye will share the keys to unlocking the power of reporting and analytics to facilitate manufacturing improvements.

Improving Labor Efficiency with Mobility    
A mobile Computerized Maintenance Management System (CMMS) delivers anywhere, anytime access to critical maintenance information. Based on a 2017 survey, 80% of organizations that actively use a mobile CMMS report strong improvements to labor efficiency. Find out how mobile solutions can improve your labor efficiency with Aaron Green from the City of Orlando.

Benefiting from Optimized Inventory Management    
Companies lose money when they have unused parts just sitting in a warehouse. But parts that are unavailable when needed may have to be expedited, costing even more than necessary. Finding the right inventory balance can save companies significant costs. Learn how inventory control can be established with maximums and minimums, how barcode scanning can be used to identify parts taken out of inventory, and how automatic reorder points can be established to ensure that replacement parts are purchased.

4 Factors in Achieving Maintenance Program Success    
What does a strong maintenance program look like? With so many moving parts and a variety of tools available, maintenance success needs to start with an organizational mindset. While company goals and the ability to measure performance varies greatly, there are still four common factors that companies need to focus on when pursuing maintenance program success. Join us and find out what your maintenance program should look like. 

Preventive Maintenance Best Practices    
What are the steps to move from a reactive to proactive maintenance strategy? Learn how to utilize Maintenance Connection to build or improve your Preventive Maintenance (PM) program. We will cover how to: 
a) Create effective procedures
b) Add procedures directly to a work order 
c) Use procedures in preventive maintenance schedules
d) Auto‐assign procedures based on problem codes

Panel Discussion: Reducing Maintenance Costs with a CMMS    
A CMMS can help reduce downtime, extend equipment life, improve scheduling and labor productivity, and deliver a number of other benefits -- all of which contribute to reducing maintenance costs. Hear from a panel of CMMS customers, including Aaron Green (City of Orlando), Deb Fye (PSC Metals) and Jennifer Gahagan (Southwest Airlines), on how they have lowered their maintenance costs and achieved key benefits.

Maintenance Connection Roadmap Priorities    
We will review the latest release and discuss the Maintenance Connection Roadmap priorities moving forward. We will outline some of the upcoming product plans, review feedback from our Maintenance Connection Customer Advisory Board and go over polling regarding your feedback on priorities and product direction. 

Best Practices for Multi-site Maintenance Connection Implementations
Northrop Grumman Mission Systems Sector implemented Maintenance Connection across 148 different sites in 25 states. The presentation will cover the planning, training and execution over the 18-month installation. The topic will cover the strategies used as well as the stumbling blocks that occurred. This ASSET-based system required a common set of classifications. The team was challenged with converting SAP, MP2, NEO-LMS, as well paper and Excel spreadsheets. Additionally, the team was challenged to implement a Risk Assessment tool. Additional business systems integrations were also required.

Delivering an Elevated Customer Experience with Maintenance Connection
Most maintenance systems used in hospitality were developed primarily for managing guest requests, such as needing towels to be sent to the room or checking a shower that is not hot. These were incident reporting tools that helped hotels put out fires, but not prevent them from occurring in the first place. Over time these systems expanded to include preventative maintenance features in a minimal capacity. Montage International’s luxury hotel and resort portfolio include multiple unique business models outside of merely putting heads in beds. Andrew Godaire, Montage’s Corporate Director of Engineering, discusses their need for a maintenance solution with a broad range of capabilities that delivers the elevated service their guests expect. From managing privately owned residences to spas, golf courses, marinas, and a host of food and beverage outlets including night clubs, find out why Maintenance Connection was the system that checked all the boxes for maintaining the broad range of assets that Montage operates.

Managing KPIs and Dashboards
Learn how VSPOne created and evolved their inventory management system using Maintenance Connection, resulting in increased efficiency and decreased costs of parts, shipping, labor hours and equipment downtime. Dorothy Fathman, Maintenance Department Admin, will discuss using reorder points, barcode scanning and creating stocking PO;'s and receiving orders quickly.

Optimizing Uptime with Maintenance Connection
Today, the transportation industry operates and survives on uptime. If a truck isn't moving, someone is losing money. The industry is facing challenges never seen before and in an ever-evolving landscape. Various factors impact uptime, including younger, less experienced driver pools, the demand for real-time information, maintenance and safety concerns and market fluctuations, to mention a few. These factors and others are driving technological advances faster than ever before. To meet their customer's requirements, original equipment manufacturers must produce products exceeding expectations in reliability and quality. A primary factor in accomplishing this goal is extensive testing and evaluation of their designs before the product gets to the end-user. Field testing is a critical player in this process. It's the last line of defense before the product goes to market. A field test event is typically performed over a long period of time most often exceeding 12-16 months. The test is often with many vehicles in a trial and various tests running in conjunction with each other. This testing is quite expensive, typically running into the millions of dollars per test. Like Navistar's customers business, uptime is key to completing a field test event effectively and efficiently. Per Meling, Navistar's Senior Product Engineer, will demonstrate how well Maintenance Connections helps their team optimize uptime and keep field tests running to their full potential.


Ensure Effective Change Control to Maintain Engineering Data Integrity    
Within facilities, small change projects are constantly taking place. Some of these changes are independent of each other while the majority overlap. This can cause challenges when keeping track of simultaneous revisions to as-built drawings. Without the proper software in place, overlapping changes and projects can be difficult to manage. In this session, we will discuss how an organization can preserve established control of engineering data changes by using highly configurable workflows in Meridian.

Realizing the Benefits of Using a Centralized EDM Solution for All Sites    
An organization's engineering information management requirements will impact the choice for a centralized or decentralized solution for all sites within an organization. When different sites are using multiple applications to keep track of their engineering documentation, it can make the managing and sharing of documents between sites difficult, error-prone, costly and less productive. Learn key methods for controlling access to engineering documentation across multiple sites and find new ways to create efficiencies in document sharing and collaboration across your organization.

Meridian Server 2019: Advanced Engineering Document Management     
Learn how to enrich your asset information platform with advanced capabilities and integrations through on-premise Meridian. Discover what's new in the latest release, including Autodesk 2019 Family support, up-to-date PDF renditions, create custom property pages and multi-language support.

Solving 5 Key Engineering Document Challenges for Asset Intensive Industries
Poor engineering information management can have significant consequences for asset-intensive industries. With the vast amount of information being shared, it can be extremely challenging to keep track of mission-critical engineering documentation throughout the entirety of the asset lifecycle, potentially leading to costly fines and incompliance with industry-specific guidelines and regulations. This session will reveal best practices for maintaining asset information throughout the asset lifecycle, share a vision for the future of asset information management (AIM) and explore methods to break down information silos to facilitate the documentation handover process between disparate departments and external contractors.

Improve Safety and Efficiency of Maintenance Teams in the Field with Meridian Mobile    
According to Information Security Buzz, 76% of workers are required to access their work documents away from the office. Before going on site, maintenance and operations teams typically need to predict which engineering documents and drawings they will need on site and then print out all relevant documents prior to a site visit. This process can waste valuable time, especially if the information turns out to be inaccurate or incomplete. The rise in popularity of mobile devices and global expansion of organizational operations have led to more organizations to demand mobile applications to increase safety and efficiency for team members in the field. This session will provide examples of how Meridian Mobile provides access to accurate asset information anytime, anywhere, and improves safety and data quality for all users in the field.

Ensure Accurate and Secure Engineering Documentation for Global Teams with Meridian Cloud    
The global process industry loses $20 billion annually due to unplanned downtime. It is has become increasingly clear that in order to survive in a competitive, fast-changing global industry, organizations are required to continually look for new ways to increase their operational efficiency. Encompassing engineering change management, release management, and handover management, Meridian Cloud empowers both new projects and renovations through its integration with Meridian Portal, allowing for easy collaboration with external contractors. Fully manage concurrent engineering across multiple projects for your internal and external engineering teams to ensure maximum visibility and increased efficiency.

Vision for the Future: Meridian
Get an exclusive preview of the Meridian product roadmap and learn about the exciting capabilities still to come.

Maximize Meridian with an Integrated Asset Information Platform    
The Meridian integration with our CMMS, Maintenance Connection makes it possible to link technical documentation created in the course of engineering change projects with assets maintained in the plant maintenance component of the Maintenance Connection. This offers operations, maintenance and engineering user's access to up-to-date asset information. Find out about the benefits of this integration during our session.

Unlock Meridian's Full Potential to Increase Your Return on Investment    
Discover the standard and custom-built training options available to help your use and manage Meridian. Whether you are currently implementing the solution or have you been using it for years, user education and training is key to the success of your Meridian investment. The Accruent Academy provides a robust training program for Meridian customers to increase customer confidence in the solution and accelerate user adoption.

Best Practices for Managing the Onset of New Documents when Opening a Facility    
When an organization opens a new facility, there are numerous documents that need to be managed properly. In this session, we will discuss best practices for document naming conventions, managing the handover process from EPCs and ensuring regulatory compliance

Breaking Down Information Silos in Higher Education Facilities
In the higher education industry, information silos between disparate departments can make it extremely difficult to know if someone is working from the correct version of an engineering document or drawing. Organizations need a central repository for all of their engineering information to optimize their information sharing both externally and internally between departments. In this session, we will discuss how Meridian manages change through robust workflow capabilities, provides business-critical integrations and ensures 24/7 access to accurate engineering information.


How to Move From Reactive to Proactive Maintenance
Many organizations struggle with keeping ahead of their reactive maintenance needs and feel like they are constantly fighting fires rather than thinking strategically about their maintenance needs. In this session, our experts walk through what it takes to go from reactive to proactive maintenance and how to utilize remote monitoring to accomplish your maintenance goals.

How to See the Most Return on Investment From Your CMMS Data
Retailers who use a CMMS solution can struggle with knowing what data to track, how to keep it up to date and how to utilize it to make better business decisions. In this session, we will discuss the challenges our clients typically experience with their data and their journey to find a solution.

Panel Discussion: Facilities and Operations
In this panel discussion, we will walk through data use, retail trends and service provider compliance, as well as challenges that businesses are facing in 2019. This session will be moderated by Robert Abdul, Accruent’s Retail GM.

How to Strategically Partner with your Service Providers and Better Manage Contract Compliance
Strategically partnering with your service providers and managing your contracts and agreements are key to running a successful maintenance operation. In this session, Bruce Paulson will walk us through some key best practices and tactics to better manage these relationships and contracts.

Driving Lease Validation Through Your CMMS
Driving Lease Validation Through Your CMMS is an important aspect of saving money between your real estate and facilities teams. During this session, our products team will walk you through how to validate your leases through your CMMS.

Building an Asset Registry Through Mobile Surveying
By strategically utilizing data from both your CMMS and Capital Planning solutions, you can build an asset registry while performing mobile surveys. In this session, we will walk through what this looks like and how to you can drive value from your solutions today.

Strategically Pairing Project Management and Facilities Management to Drive Value for Your Business
When our customers are able to utilize maintenance and project management data, they can drive additional savings and efficiencies for their business. These efficiencies can range from ensuring certain work orders roll under the correct budgets to gaining additional revenue weeks in a project plan. In this session, we will walk through what our customers can expect when taking advantage of this data.

A Journey into Asset Tagging with Whole Foods
By better utilizing asset-level management across your enterprise, you can save thousands of dollars per year, per site. Our internal experts along with Shelley D'Addurno from Whole Foods Market will walk you through how to input this data, when to asset tag, what to track/target first for immediate savings and what you can do in the meantime to make data collection easier.

Roundtable Discussion: Creating an Experience For Your Customers and Employees
In this expert-led round table, our retail and corporate real estate customers will share how they are innovating and driving value for their customers and their employees in 2019 and 2020.

Retail Industry Overview & Product Roadmap
In this product state of the union, Accruent Retail experts will discuss industry trends and present a review of our retail solutions, including what's new and what's planned in the coming year. You'll also hear from Kimberly Williams of Genesco on her suggested best practices.

The IoT Revolution for Corporate Real Estate Facilities Management
IoT technologies are creating a maintenance revolution for facilities managers. In corporate real estate especially, businesses have more control over their assets than ever before. They are able to remotely monitor critical assets, predict when they are going to fail, and fix them before critical downtime occurs. They are also able to directly manage equipment set points and ensure equipment is not overworking for extended periods of time. With this new technology maintenance departments are able to protect critical assets and extend asset life, expanding margins and protecting their yearly budgets.


New Year, New Data: 2020 RSMeans data Construction Cost Insights
As labor, material and equipment costs fluctuate over time and across geographies, keeping up to date with construction costs can be difficult. To develop effective plans, designs and estimates, you need accurate and reliable data and analytical insights. Prepare for success in 2020 and beyond by understanding market impacts on construction costs and previewing upcoming RSMeans data changes.

Get More Out of Your Assessments    
Learn how you can include more data in your capital planning, including data from green building, energy, non-structural seismic, OSHA and equipment inventory assessments.  Use these additional assessments to create a more inclusive capital plan.  

Case Study: City of Alexandria    
Knowing the condition of your facilities is only the first step. In this session, we'll explore the processes and associated tools used by Stephanie DeFrietas and the City of Alexandria Department of General Services. Learn how they identified their need for condition data, justifed a property tax increase to city council and executed against an increased capital project workload.

Developing a Strategic Framework for Capital Planning 
By Building a Strategic Capital Planning Framework facility and portfolio managers and capital planners can create a mission-centric, data-driven capital plans that addresses both strategic and operational needs and that can be effectively communicated to and supported by senior management.

Accruent Fabric: CMMS, Capital Planning and Analytics
Optimize your capital planning and CMMS systems by sharing data and eliminating manual process to keep both up to date. Learn how you can use analytics to create reports that combine capital needs alongside day-to-day operational tasks. Deeper dive into the new aspects of Cognos 11

Leveraging VFA.facility to Create Multi-Year Project Plans
Prioritize your needs and create a multi-year project plan utilizing VFA.facility Budgets and Projects modules. See how to create configured fields to provide greater detail on projects depending on the type of project.

Keeping Asset Data Current
Implementing a programmatic approach for data maintenance. This session will help develop a long term process and plan that addresses many way to keep data up to date.

Data Kings or Pawns?
Do we control data? Or is data controlling us? Across most industries, there is a move to capitalize on data to support or lead decision-making or process improvement. At times, there is a feeling that we are "pawns" to the data questioning whether the effort to gather and manipulate it worth the outcome. This session will tell the story on how Dalhousie University is moving into the role of “kings” by making data-driven, objective decisions supported by 3rd party assessments and costing.