Accruent is actively planning for the event, and does not anticipate having to cancel the event, but we have built in check points to our project plan to assess the COVID-19 impact.

General Information

What are the conference dates?
October 18-21, 2020

Where is the conference?
Gaylord Opryland Hotel & Convention Center in Nashville, Tennessee.

Who should attend Insights 2020?
This 4-day conference is for all current and future Accruent customers and partners to share best practices, learn about product enhancements, network with peers and industry leaders and get up-to-the-minute information about our products.

Need help justifying your trip?
Click here to download our template letter to customize and share with your leadership and show them why this is a must-attend event.

Recommended arrival dates:
Premium Registrations:

It is recommended that attendees arrive on Saturday, October 17th or very early Sunday, October 18th if they are attending Sunday training.
Standard Registrations:

You should arrive starting midday Sunday, October 18th to join us for the Networking Sessions.

The conference will conclude Wednesday, October 21st mid-afternoon.

What is included in registration?
Both Premium and Standard Registrations include:

Sunday: Networking, Welcome Happy Hour, Learn Lab, Play Area

Monday: Breakfast, Keynote and Track Sessions, Lunch, Learn Lab, Play Area

Tuesday: Breakfast, Keynote and Track Sessions, Lunch Learn Lab, Play Area and Evening Party

Wednesday: Breakfast, Learn Lab, Play Area, Track Sessions and Closing Keynote

Premium Registration also includes Sunday breakfast, Technical Training and lunch. This level of registration is only available to users of Connectiv, EMS, FAMIS, 360 Facility, Lucernex, Maintenance Connection, Meridian, TMS and VFA.

Will there be an event mobile app?
Yes! The CrowdCompass event mobile app will be released approximately one week before the event starts. You will receive an email when it is available to download.

Can I cancel my registration?
If you are unable to attend the Event, you may transfer your registration to another individual within your organization. In the event you cancel your registration, you may be eligible for the following refunds:

Cancellations received up until 11:59 pm CST on September 18, 2020 will be fully refunded, less a $50.00 service fee.

Cancellations received up until 11:59 pm CST on October 9, 2020 will receive a 50% refund.

Cancellations received on or after 12:00 am CST on October 10, 2020 will not be refunded.

The above cancellation policy does not apply to add-on items, including but not limited to Training classes.  All Training classes and certification courses are fully refundable until 11:59 pm CST on October 9, 2020.

Please contact [email protected] or use your registration confirmation email and number to cancel through the registration system.

Attendee Information

What should I wear?
We recommend business casual attire for the entire conference. Dress jeans are welcome. Conference ballrooms tend to be chilly so please bring a blazer or a sweater. More details on evening event attire for Tuesday’s party will be made available closer to the event date.

What if I have dietary restrictions?
There is an opportunity to indicate special dietary during the registration process. We will do our best to accommodate your requests.

Can I bring a guest?
Yes, you can a register a guest for $200. This entitles them to attend Tuesday’s party only. All conference sessions, meals and other activities are developed for our software users in mind. We want conference attendees to meet, plan and learn from their peers, industry experts and the Accruent team.

Will I have an opportunity to meet one-on-one with an Accruent employee?
Yes! Attendees are encouraged to schedule time with their Accruent representative prior to arrival in Nashville. Additionally, Accruent experts will be available in the Learn Lab and Play Area. More information regarding 1:1 appointment scheduling will be available closer to the event.

Will conference presentations be available?
Breakout session presentations will be available to attendees after the conference.


What is the cost to attend?
Conference passes and pricing information can be found here.

How do I get an invoice?
Please reach out to [email protected] to receive an invoice.

When does early bird pricing end?
Early bird registration ends March 31, 2020.


How do I book my room?
Information on how to book your hotel reservation will display once you complete your registration. You can also reach the link here.

What is the rate for hotel rooms?
Standard Single/Double Occupancy: $239.00 + tax/resort fee
Premium Rooms*: $269.00 + tax/resort fee
Government Rooms**: $223.00 + tax/resort fee
*Limited availability
**Limited availability and valid ID required for this rate

What is the cutoff date for hotel reservations?
September 14, 2020

Gaylord Opryland Resort & Convention Center

2800 Opryland Dr
Nashville, TN 37214